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The recent J.D. Power U.S. Primary Mortgage Origination Satisfaction Survey suggests this is due to less than thorough transparency on the part of lenders and borrowers. First time buyers report a lack of understanding of the process while lenders find clients can be less than forthcoming regarding their financial situations.  The results can lead to confusion, a borrower ending up with a mismatched product or even abandoning the idea of home-buying.  Closing Attorney Rick Dunn came across this article with some pointers for first time buyers:  http://realtytimes.com/consumeradvice/mortgageadvice1/item/31697-20141121-dont-assume-you-cant-get-a-mortgage-loan

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